The AMA will host its next audio conference, "Hiring and retaining top-performing employees for better customer service and patient care," on October 4. The session covers topics such as assessing the impact of having the right staff, interviewing to hire the best talent, keeping good people after they are hired, and maintaining harmony and discipline. Registration for AMA members is $35 ($75 for nonmembers).

Visit the Web site to learn more, register, or order previously recorded audio conferences. This program is geared toward practice managers in small- to medium-sized group practices. Featured faculty are from the Coker Group, a nationally recognized consulting firm specializing in practice management.

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