The KMA Quality Measurement and Improvement Committee, chaired by Greg Cooper, MD, recently sent a letter to Anthem Blue Cross Blue Shield regarding their concerns about the new online survey tool, in association with Zagat, designed to look at a patient’s care experience. 

The survey, planned to launch in Kentucky this month, asks Anthem enrollees to evaluate their physician based on non-medical areas such as trust, communication, availability and office environment.  KMA expressed a number of concerns with the Anthem-Zagat program, including statistical significance, provider access, and the overall benefit of the tool. 

Click here to view the letter sent to Anthem.